Center for Agriculture and Food Security and Preparedness (CAFSP)

Certficate Program

Policies and Procedures

  1. Compliance with the Americans with Disabilities Act
    • Reasonable accommodations for the course and assessment will be provided at no cost to a candidate with disabilities covered by the Americans with Disabilities Act. Contact CAFSP to request accommodation.
  2. Nondiscrimination
  3. Privacy, Confidentiality and Security
    • The Center for Agriculture and Food Security and Preparedness will safeguard the privacy of participants, where applicable, and will hold in confidence and in a secure manner the information obtained in the course of certificate program activities at all levels of the organization. Information about a particular candidate will not be disclosed to a third party by CAFSP personnel without the written consent of the candidate, except when mandated by law or by the agency of which funds the trainings such as FDA, DHS, CDC or USDA. Where the law requires the information to be disclosed to a third party in instances that is not the funding agency, the candidate will be notified of the information provided.
    • The Center for Agriculture and Food Security and Preparedness as a part of the University of Tennessee must comply with the privacy policies of the University.
    • Confidential material is held under lock and key or under password protection and only those that work at the Center or University may access it for business purposes
    • The Center will abide by the policies and procedures regarding confidential information as found in the University of Tennessee’s Board of Trustees’ Identity Theft Prevention Program
    • Specifically, the Center considers the following items confidential:
      1. Credit Card information including the card number, card holder name, and address
      2. Tax identification numbers including, social security numbers, business identification numbers, and employer identification number
      3. Payroll information including, paychecks, paystubs, flexible benefits associated paperwork
      4. Medical information including, doctor names and claims, insurance claims, prescriptions, or any related personal medical information
      5. Other personal information belonging to participants including, date of birth, address, phone numbers, maiden name, names, customer number or unique identifier
      6. In addition to all the above-mentioned items, the Center also considers participants assessment materials which would include the answer sheets (Scantrons), and the participants scores as confidential documents which are held under lock and key or under password protection and only those that work in the Center or University may access that information for business reasons.
    • CAFSP will verify whether an individual holds a certificate
    • Should individuals other than the learners, the learner’s employer, or the federal agency that funds the training request confirmation of a participant’s scores, CAFSP will contact the participant, and obtain their permission. Scores will not be released to anyone other than the participant, the participants’ employer or the federal agency that funds the training unless permission is granted.
    • Paper records with learner and participant information are kept in sealed envelopes during the training in the locked shipping cases. The sealed envelopes are shipped back to CAFSP with the other materials in the cases.
  4. Complaints and Appeals
    • Participants with concerns regarding the course, assessment, personnel, or other elements of the certificate program are encouraged to discuss these concerns with instructors or Center personnel to try to resolve the matter informally. If informal resolution is not possible, and a candidate wishes to file a formal complaint, it should be submitted in writing to CAFSP within 90 days of the incident’s occurrence. In the case of complaints related to a course or assessment administration, those must be submitted in writing within two weeks after the course or assessment administration. Anonymous complaints will not be considered. All types of complaints should be reported to the program manager for review. Should the nature of the complaint necessitate another office at the University to handle it, the program manager will inform the complainant. Examples of complaints that would be referred to other offices at the University would be complaints related to ADA compliance, Title VI, Title IX, Nondiscrimination, and sexual harassment.
    • Appeals:

      An appeal is a formal request for reconsideration of an adverse decision made by Center personnel, or its Instructors related to a candidate’s achievement of a certificate of completion. The appeal must be made in writing to CAFSP within 30 days of receiving the determination being appealed.

  5. Course Testing/Assessment Process
    • Assessment Question Development

      During the course development process, CAFSP and Subject Matter Experts develop course assessment questions. Assessment questions must address identified course Learning Objectives. Course development team will agree on the questions and will be multiple choice or true/false with the majority of questions being multiple choice. Questions are worded to avoid vagueness.

    • Score of Assessment

      CAFSP utilizes the Nedelsky’s Method as the basis for determining the passing score for each course assessment tool. After all questions for the course have been reviewed by the development team to ensure they address the course Learning Objectives, each question is reviewed to determine the likelihood of the borderline participant selecting the correct answer. This process provides a percentage for each question. All percentages are averaged for the final passing percentage for the course assessment.

    • Participant Critique

      Participants have the opportunity to critique the test in the evaluation given at the end of the course. There is a section of the evaluation where the participant can give feedback about any topic. In addition, during the pilot process, participants are given additional evaluations and are asked to give feedback about any part of the course including assessments.

    • Initial Scoring
      1. Instructor Led

        The initial scoring of the assessment takes place onsite of the ILT at the completion of the test. Instructors hand grade the post tests to ensure that the participants passed the posttest. If the participant did not pass the posttest, the participant is given the opportunity to review the course materials and retake the assessment one time. The Centers Activity is not graded onsite so participants do not have an opportunity to retake the Center’s Activity if they did not pass. Participants will be notified of their scores after the completion of the course.

      2. Web-Based

        Web courses are scored by the Learning Management system Moodle at the completion of the post test. If the participant passes the assessment, they may go on to be granted their letter of completion for the particular course. If they did not, the participant may go back and review the course materials and retake the assessment. The system is set up so the participant cannot receive a letter of completion unless a passing score is earned.

    • Official Scoring

      Official scoring of the ILT training occurs in the CAFSP office. The tests (pretests, posttests, and both Day one and Day two of the Center’s Activity) are looked over to ensure that the participants filled out the Scantrons correctly, and put into numerical order based on the unique identifier. After this process is complete, the tests are run through the scanning software to receive the scores and data. CAFSP looks over the score data to ensure the participants who were told passed the posttest did actually pass the assessment. If there was a mistake in the initial grading at the course site, the participant is contacted to see if they would like to retake the test. CAFSP asks the local point of contact to re-administer the assessment to the participant to ensure that the assessment policies are followed. The local Point of Contact will mail the test back to CAFSP where the test will be officially graded. CAFSP staff averages the posttest and the Day two Center’s Activity to determine if the participants passed the Instructor led course FD 312 Special Processes at Retail with a weighted average.

    • Answer Keys

      Keys of the post-test are sent to every learning event with the shipment of course materials. The initial scoring of the assessment takes place onsite of the ILT at the completion of the test. Instructors hand grade the post tests to ensure that the participants passed. In the office, CAFSP using Scantron scanning software, grades the assessments to get official results.

    • Learner Feedback

      Learners can leave feedback about the testing process through the evaluations given to them at the end of each course.

    • Communication of Results
      1. Instructor Led Course

        For ILT, instructors communicate the informal results to the participants individually about whether they pass or fail the class immediately after the test. Only if there is a discrepancy between the informal score and the formal score, will the participants be notified by CAFSP staff, and this communication would take place within 2 weeks of the class taking place.

      2. Web Based Course

        For web courses, the Learning Management System communicates the results immediately to the participant after submission of the answers to the test questions. The participant submits all the answers and receives the post test score.

    • Storage of Learner’s Scoring Information
      1. Instructor Led

        For ILT, all assessments are kept in the course folder for each delivery of the course. In addition, each learner’s scoring information is entered in the CAFSP database which is accessible only to Center personnel.

      2. Web Based Course

        For web courses, all assessment data is stored in the Learning Management system. CAFSP staff can access that information through reporting mechanisms in the software. In addition, each learner’s scoring information is entered in the CAFSP database which is accessible only to Center personnel.

  6. Course Requisites
    • Web courses

      Requirements for completion of the web courses: access to a computer with internet capabilities, and completion of the pre and posttests. Participants are required to view all the screens in the web courses. Skipping areas in the modules is prohibited. There are other portions of the program such as knowledge checks that participants are advised to participate in; however they are not required in order to pass the course. While participants must view the knowledge checks, they are not required to submit answers.

      Length of time for completing web courses

      1. Each module will take about an hour to complete, there are 25 modules so participants should expect the amount of time to be 25 hours
      2. Participants do not have a time limit on when they should complete the pre-requisite web courses prior to being admitted into the instructor led course.
    • Instructor led course

      Course requisites for the Instructor led course are: completion of the prerequisites, completion of the pre and posttests, and completion of the Centers activity.

      Highlights of the program include knowledge checks, group exercises, and Turning Point controllers that give participants instant feedback on their learning. Participants are encouraged to participate in these activities; however they are not required in order to pass the course.

  7. Instructor and Developer Bios

    Instructors for FD 312 Special Processes at Retail

    Developers for web courses in Special Processes at Retail Program Certificate (coming soon)


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