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Clinical Services » Referral Policy



Clinical Services


General Referral Policy

One of the primary functions of the University Of Tennessee Veterinary Medical Center (UTVMC) is to assist private practitioners in the diagnosis, treatment, and management of unusual or complicated cases. We welcome such cases through referral from a veterinarian or through private consultation as needed. 
The referring veterinarian should arrange by telephone or direct contact a specific appointment for the referral patient. This may be done through UTVMC Client Services between the hours of 8:00 a.m. and 5:00 p.m. Call (865) 974-5701 to reach the Small Animal Hospital, the Avian, Exotic, and Zoological Animal Hospital, the Equine Hospital or the Farm Animal Hospital.  Should the referring practitioner wish to discuss the medical aspects of a particular case prior to arranging an appointment, he or she may do so by contacting the receiving clinician via (865) 974-8387 or by calling the referring veterinarian coordinator at (865) 974-3939.  Emergency referral appointments may be made by contacting the emergency clinician on duty via the same phone number.
Although the receiving and referring veterinarian may have previously discussed a case prior to the animal being seen at the University, it is necessary and in the patient's best interest that a written case history and summary of surgeries, medications along with a copy of all laboratory test results and reference ranges be provided at their initial visit. A referral form is available for this purpose.
When a referred patient arrives, the referring veterinarian will receive an automated arrival notification. The referring veterinarian is encouraged to contact the receiving clinician or the referring veterinarian coordinator at any time concerning the progress of a hospitalized case.  When the patient is discharged, the referring veterinarian will receive via the automated communication system (fax, email or letter, depending on RDVM preference) a copy of the discharge instructions that were given to the client. 
Upon discharge, clients are instructed to return the patient to their referring veterinarian for follow-up and other services. There will be times when it is necessary for the patient to return to the VMC for additional care; this will only be done when it is deemed in the best interest of the patient or requested by the referring veterinarian. 

Small Animal Hospital Referral required from practicing veterinarian.
Please use the Referral Form and provide a summary of pertinent history and diagnostic results including:

  • Complete Case History
  • Current Medications
  • Current Lab Work Results (Including Reference Ranges)
  • Vaccination Record
  • Previous Surgeries
  • X-Rays Radiographs and Imaging

REFERRAL FORMS MAY BE SENT VIA FAX (preferred)         

  • Standard Referral FAX: 865-974-0174           
  • Oncology Form FAX: 865-974-5213

Or mailed to:
UT College of Veterinary Medicine VMC
Attn: Appointment Desk
2407 River Drive
Knoxville, TN 37996-4546
RADIOGRAPHS AND IMAGES (for patients being referred to UTVMC)

  • Digital images may be sent via email to utvetref@utk.edu
  • Conventional and hard copies of radiographs, images, or CD’s may be brought with the owner at time of appointment
  • Address if mailing:

Small Animal Referring Veterinarian Coordinator
                          Department of Small Animal Clinical Sciences
                          2407 River Drive
                          C247 Veterinary Medical Center
                         Knoxville, TN 37996-4544
                         865-974-8387

Click here for information about Veterinary Imaging Services (outpatient)

Large Animal Clinic

The Department of Large Animal Clinical Sciences will receive patients that are referred by a private veterinarian and patients that are not referred. For referral cases please follow the policy as stated under General Referral Policy. Non-referral patients are those that do not have a local, practicing veterinarian who routinely provides veterinary care or who are already clients of the Large Animal Clinic. For non-referral and referral cases, please contact the reception desk in the Large Animal Veterinary Medical Center at 865-974-5701 or 865-974-5702 for an appointment or for emergency service after normal working hours. Appointments, referral or non-referral, may be made for the Veterinary Medical Center and the ambulatory services at the above numbers.

Avian and Exotic Animal Clinic

The Avian and Exotic Animal Clinic encourages referrals, but it is not necessary to be referred in order to admit an animal as a patient.


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