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The University of Tennessee

The College of Veterinary Medicine

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Veterinary Medical Center



Information for Clients

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Contacting the Veterinary Medical Center

Non-emergency services operate 8AM-5PM, Monday-Friday.

  • Small Animals: 865-974-8387
  • Large Animals: 865-974-5701
  • Avian & Exotic Animals: 865-974-8387

To assist the operator, please be prepared to provide the name of the clinician or service seeing your animal.

Introduction

Thank you for choosing the University of Tennessee College of Veterinary Medicine and trusting us with the care of your pet. The College of Veterinary Medicine is a large referral hospital with state of the art diagnostic and treatment capabilities. Our clinical services are supervised by Board Certified Veterinary Specialists. These services include Anesthesia, Cardiology, Dermatology, Emergency Medicine, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Orthopedic Surgery, Radiology and Soft Tissue Surgery. We also have a service dedicated to Physical Rehabilitation for pets.

Our Veterinary team consists of several members. The first member of the team is your referring veterinarian. Your veterinarian will be informed of your pet's treatment and will resume his/her care as soon as possible. A Board Certified Veterinary Specialist acts as the service chief. You may not meet the service chief during your visit, but he/she will actively be involved and will supervise the medical decisions, treatment and care of your pet. The service chief is ultimately responsible for the management of your pet. Most services also have Veterinary Residents. These are veterinarians that have completed a one year internship after graduation and have been selected through a competitive process for additional 3 years of rigorous training in their selected specialty. These individuals have very strict criteria to follow to be eligible to apply for specialty status. Additionally, services may include a Veterinary Intern. Veterinary Interns are graduate veterinarians that have elected to advance their education by rotating through all of the services of the hospital for one year. Each service also has at least one Licensed Veterinary Medical Technician. Veterinary Technicians are the equivalent to nurses in human medicine. Veterinary Technicians are graduates of American Veterinary Medical Association accredited colleges with either an AS or BS degree and are licensed to practice in the state. The College of Veterinary Medicine also has several technicians that are Specialty Boarded. Veterinary Assistants help with the husbandry and restraint of the patients and work very closely with each member of the in-house team. The College of Veterinary Medicine would not exist without a very important team member, the veterinary students. You and your pet are critical to their education. Clinical students have already completed four years of undergraduate and three years of graduate school. As fourth year clinical students during their final year of training, they rotate through all of the clinical service areas of the hospital.

If you are interested in additional information regarding veterinary professionals, please visit www.avma.org/care4pets/.

Before Your Visit

Remember to bring all referral forms indicated by your veterinarian.

We are located at 2407 River Drive, Knoxville, TN on the Agricultural Campus of the University of Tennessee. Complete Driving Directions appear at the bottom of this page. You can also find us on Google Maps.

Client Information Sheets

During Your Visit

Upon entry to the Veterinary Medical Center you will be greeted by one of our patient representatives. You will be asked to verify that the patient, owner, referring veterinarian and primary veterinarian information for the medical record is correct, after which time your pet will be registered and you will be asked to sign the admissions form granting the Veterinary Medical Center consent for treatment. Please take a few minutes to read the form before signing. You will be given an unsigned copy for your records. You will then be directed to the lobby, where complimentary coffee is available. Please notify the reception desk if you have waited more than 30 minutes without a student or clinical staff member speaking with you. Please know that coming to the Veterinary Medical Center for an appointment is not likely to be a fast in and out visit. Extra time is dedicated to teaching the veterinary students. In return, your pet will receive the highest quality care possible. Your patience is appreciated more than you can imagine.

The first member of the veterinary team that you normally meet is the veterinary student who will care for your pet should hospitalization be necessary. The student will take you and your pet to an exam room where the veterinary student will interview you to collect a detailed medical history. Then a physical examination will be done. The veterinary student will then leave the exam room to present all information to one of the doctors on the service.

After the veterinary student has presented your pet's medical history and physical examination findings and a plan has been discussed with the veterinarian, both will return. Sometimes the veterinarian may have additional questions to ask you. The medical plan for your pet will then be discussed with you, and you will be given an estimate of anticipated costs. After all of your questions have been answered and you agree to the treatment, you will be asked to sign the estimate. There will be a lowest to highest range on the estimate. You will be asked to leave half of the lowest end of the estimate as a deposit and the remainder of your bill will be due at the time your pet is discharged form the hospital.

You will be given an idea of the anticipated time that it will take to complete your pet’s testing and or procedures. If your visit involves only one day, you may choose to enjoy some of the local Knoxville shops, theaters and restaurants while you wait. Often patients need to be hospitalized overnight to get all diagnostic tests completed and all surgical patients are hospitalized the night after surgery. Occasionally, pets can be discharged overnight on hospital leave. This may occur if you live or are staying locally and all diagnostic tests could not be performed in one day. You will be asked to bring your pet back the next morning.

If your pet is hospitalized, you can expect a daily telephone call from the veterinary student to keep you updated. You will be notified of any changes in your pet's health status and apprised of any unexpected increases in the estimate before initiating further treatment. Visitation can often be arranged for hospitalized patients, as long as it does not interfere with their treatments or cause them too much stress after you leave. Please be mindful that visitation must be limited to avoid interruption of health care for our patients.

After Your Visit

At time of discharge, you will receive detailed discharge instructions. Questions that you have will be addressed. You might be given prescriptions, medical supplies or special diet for you pet. You will be asked to sign a copy of the discharge instructions which will be placed in your pet’s medical record. A copy of the discharge instructions will also be faxed to your primary care veterinarian. Normally your pet’s veterinary student will explain the discharge instructions, often with the veterinarian present. If a recheck appointment is recommended at the Veterinary Medical Center, you are encouraged to go ahead and make the appointment before you leave. Please call (865) 974-8387 if you have any questions after you leave the hospital. The best contact person when calling is the Technician for the service that cared for your pet. Veterinary students are assigned to a specific service for only two to four weeks during a rotation. The doctors also rotate off of services after several weeks. For these reasons, the Technician is the consistent person on the service all year and has the responsibility to ensure continuity of care for a patient among doctors.

Payment and Insurance

The hospital is regulated by a state "fair competition" clause, and thus our fees are comparable to those of regional specialty private clinics. A portion of our budget comes from the State of Tennessee to support teaching, while fees charged for services support the operation of the Veterinary Medical Center.

Following an examination of your animal, the veterinarian in charge will provide an estimate of the approximate cost of services, procedures, tests, drugs and supplies to treat your animal. This fee estimate will reflect only the initial diagnostic and treatment plan and may change, based on your treatment decisions.

Payment is required at the time of service. If your animal is hospitalized, half of the estimate is due prior to services being provided; the final payment is due when your animal is discharged. To receive an updated bill of your animal's treatments and services during the treatment process, please contact the hospital's main number. Treatment of your animal is determined by your decisions, with consideration of your own financial resources. You have the right to decline any or all treatment suggested for your animal.

We accept cash, checks, credit cards including: Master Card, Visa and Discover, and Care Credit.

Care Credit is a credit service specializing in medical treatments including veterinary procedures. Qualified candidates are eligibile for zero- or low-interest payment plans. Find out more and apply online at http://www.carecredit.com

If your animal is insured, please provide the name of the insurance company at the time of admission. Owners are responsible for payment at the time of service and the insurance company will reimburse the owner.

Driving Directions and Lodging

We are located at 2407 River Drive, Knoxville, TN on the Agricultural Campus of the University of Tennessee.

From the East (I-40): (Tri-Cities, North Carolina, or northeast of Knoxville)

  • I-40 westbound toward Knoxville.
  • Take I-640 (exit 393) on the east side of Knoxville.
  • Continue for 7.0 miles, exit I-275 south (exit 3A).
  • Continue for 2.7 miles, take I-40 west, and follow exit 386B to Alcoa Highway/US 129.
  • Off Alcoa Hwy., take the second exit, Neyland Drive. (If you cross over the river you have gone too far.) At the bottom of the ramp, turn left onto Neyland Drive. Go under the overpass to the second red light. At the second light, turn left into the Agriculture Campus (Joe Johnson Drive). Follow the signs to the appropriate receiving area. The building faces the river; there are signs in designated client parking areas that show "Client and Visitor Parking".

From the West (I-40): (Nashville) or From the South (I-75) (Georgia, Chattanooga)

  • I-40 eastbound toward Knoxville.
  • At the I-640 interchange (exit 385), follow signs “Lexington, Downtown, and University of Tennessee.. (Continue into downtown. Do not take the I-40 east detour around I- 640).
  • Take exit 386B (Alcoa Highway/US 129).
  • Off Alcoa Hwy., take the second exit, Neyland Drive. (If you cross over the river you have gone too far.) At the bottom of the ramp, turn left onto Neyland Drive. Go under the overpass to the second red light. At the second light, turn left into the Agriculture Campus (Joe Johnson Drive). Follow the signs to the appropriate receiving area. The building faces the river; there are signs in designated client parking areas that show "Client and Visitor Parking".

From the North (I-75):

  • I-75 southbound toward Knoxville.
  • At the I-640 interchange, follow I-275 south.
  • Continue for 2.5 miles, take I-40 west, and follow exit 386B to Alcoa Highway/US 129.
  • Off Alcoa Hwy., take the second exit, Neyland Drive. (If you cross over the river you have gone too far.) At the bottom of the ramp, turn left onto Neyland Drive. Go under the overpass to the second red light. At the second light, turn left into the Agriculture Campus (Joe Johnson Drive). Follow the signs to the appropriate receiving area. The building faces the river; there are signs in designated client parking areas that show "Client and Visitor Parking".

From Maryville, Alcoa and Madisonville (Hwy 129) (areas south of Campus)

  • Take Alcoa Hwy 129-N to Knoxville. After crossing the Buck Karnes Bridge, take the Neyland Drive exit. At the bottom of the ramp, turn left onto Neyland Drive. At the first red light, turn left onto the Agriculture Campus (Joe Johnson Drive). Follow the signs to the appropriate receiving area. The building faces the river; there are signs in designated client parking areas that show "Client and Visitor Parking".

Lodging Information

The following area hotels are typically able to accomodate animals. Hotels may charge an additional fee or place restrictions on the size or weight of allowed animals. You are encouraged to inquire when making reservations.

Holiday Inn Central 1315 Kirby Road (I-40 exit 383) 865-584-3911
Howard Johnson's West 7621 Kingston Pk. (I-40 exit 380) 865-693-8111
Super 8 6200 Papermill Rd. (I-40 exit 383) 865-584-8511
Hampton Inn9128 Executive Park Drive (I-40 exit 387)865-693-1101
Quality Inn 6712 Central Ave. Pike 800-272-6700
Econo Lodge 5505 Merchants Center Blvd 865-687-5680
Clarion5634 Merchants Center Blvd.865-687-8989
Crown Plaza Knoxville401 W. Summit Hill Dr.865-522-2600

The following area hotels offer a 25% discount for UTCVM clients:

Quality Inn155 W. Dumplin Valley Rd. Kodak, TN865-933-1719
Econo Lodge7424 Strawberry Plains Pk.865-932-1217
Big Bear Suites1020 Parkway, Sevierville, TN865-255-1719
Sleep Inn Sevierville1020 Parkway, Sevierville, TN865-255-1719

 

 


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